What Is Operations?


Operations. It sounds important but vague, and a bit like a children’s game. As someone who works in Operations, let me tell you the most important thing about it: it’s awesome. At ZocDoc, the Ops team is responsible for making sure that the whole organization is operating smoothly and efficiently.

That’s a big job description. What does it mean, exactly? A lot of things! We help patients understand ZocDoc, we train doctors and office staff to use our service, we cook up new ideas for the website, and so much more. We’re also the people who answer ZocDoc’s phones and respond to emails, so customer service is a very important part of what we do.

At heart, Operations at ZocDoc is all about empowering patients and building a better healthcare system. Healthcare is huge, complicated, and can be tough to navigate. Can you imagine a world in which it’s simple, charming, and friendly? We can. We’re striving to change the way service is viewed in healthcare (and everywhere else, for that matter), and learning every day from the people we serve. Oh, and we’re having a blast while we do it! (No, seriously. Having. A. Blast.)

So check back on this blog again, and soon! We’re excited to start giving you regular updates on all the cool things happening at ZocDoc HQ, and to offer some insight into the people that make this an incredible place to work. We also want to relate our best practices, to start conversations, and to learn and share our learning with others – so we can make even more of a difference.

All this should give you a pretty good sense of what we look for in an Operations person. Are you extremely smart, utterly driven, and crazily friendly? If so, we hope you join us! Changing the world isn’t easy, and we need all the help we can get. But don’t take my word for it – check out this video our team made: