The ZocDoc Blog


Recent Our Team Posts

The Faces Behind The Service: Divia S.

The Faces Behind The Service: Divia S.

Divia joined Ops last November and has been brightening the days of doctors and patients ever since. She sat down with us to talk about life at ZocDoc – check out her video interview and read on!
Great People: Justin W.

Great People: Justin W.

If you’ve spent a little time with Justin, he has probably cracked you up with his self-deprecating wit. But he’s equally famous around the office for his incredible track record as a salesman who helped ZocDoc expand across the country. Check out our chat to learn more about this ZocDoc superstar!
The Faces Behind The Service: Kathleen O.

The Faces Behind The Service: Kathleen O.

Kathleen joined Operations in October of 2012 and has been filling our lives with her bright nail polish and infectious laugh ever since. Check out the video of our interview, and read more below!
Lions And Tigers And Bear Ottomans, Oh My! Winter Opsathon 2013

Lions And Tigers And Bear Ottomans, Oh My! Winter Opsathon 2013

What do you get when you mix twenty-two coworkers, a secluded house in the Catskills, and Snowstorm Nemo? Either the start of a corny horror movie, or this past February’s Opsathon.
ZocDoc Is Made In NY!

ZocDoc Is Made In NY!

ZocDoc was born right here in NYC over five years ago. And though we come from all over the world, we're all proud to be working in New York's vibrant and thriving tech scene.
Our Hold Music Top Hits!

Our Hold Music Top Hits!

If you’ve ever booked a medical appointment over the phone, you know it can be a lengthy process that involves a little (or a lot) of hold time.
Is the Customer Always Right?

Is the Customer Always Right?

Customer service is our bread and butter here on the ZocDoc Service Team. It’s what we do best – we’re at your service; we aim to please; we’re here to serve you! But does that mean the customer’s always right?
The Taming Of The Queue

The Taming Of The Queue

Here’s a little-known fact about Canadians: we are just crazy about queuing. There is nothing that gets this Northerner’s blood flowing like standing in an orderly line and making casually appropriate small talk. (Oh, I’m sorry! Of course I’ll hold your place in line. And how about this wintry mix?)
Great People: Jen A.

Great People: Jen A.

Hey there, universe - Akeem B. here, back for another interview with one of our ultra-unique Zoctopians! This week’s lovely lady is Jen A., Patient Operations Associate and 21st century flower child.
The One Book Everyone Should Read: Recommendations from Ops Associates

The One Book Everyone Should Read: Recommendations from Ops Associates

One thing I love about my fellow ZocDoc Ops Associates -- aside from the fact that they’re the friendliest people I’ve ever met -- is that they’re incredibly intelligent. And since Ops Associates love to learn new things, it’s no surprise that most of us are big readers. It’s not uncommon to find team members heatedly discussing the latest literary biography or analyzing the merits of this week’s New York Times bestsellers, and we're definitely the kind of folks who reference Harry Potter in everyday conversation.
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