Professor Chris P. Lee is currently Assistant Professor of Operations and Information Management at the University of Pennsylvania’s Wharton School where he has won several awards for his teaching. Chris served in analyst and VP roles in Canada’s CIBC and the BMO Group as well as Silicon Valley’s WellNet Inc. (now part of The Health Central Network). Chris was nominated and awarded by the Institute for Management Science and Operations Research (INFORMS) three times, and is also a co-investigator on a $4.4 million United States Department of Defense research project. We had the chance to talk to Chris about the operations of health care, where we fall short, and what we’re doing right.

Among the numerous debates surrounding the implementation of universal healthcare in the United States, one issue that isn’t often addressed could end up becoming the biggest: how to successfully provide everyone with access to healthcare.