Megan joined Zocdoc’s Phoenix office in the spring of 2015. She is studying Global Health and English, with a minor in Spanish, at Arizona State University (graduating in fall 2016). She is obsessed with her puppy, Gregory, and has a major sweet tooth (for cake, ice cream, candy, you name it)! We sat down to talk about empathy, non-profit work, and improving on the “grapevine” approach to healthcare.
Q: Why did you choose to study Global Health?
Megan: I have always had an interest in healthcare – particularly public health and how we can bridge the gaps between providers and patients. Today we have amazing technology and people have a desire to be healthy.
Q: And Zocdoc allows you to be a part of that movement?
Megan: Exactly! I was drawn to Zocdoc because of our unique service. Before Zocdoc, finding a doctor was like asking the grapevine. Patients just had to ask around for recommendations, and even then did not know how long it may be before they could see a doctor. Zocdoc changes
all of that – and I love it!
Q: How does your role contribute to this?
Megan: My role is a direct bridge between the patient and the doctor. As a Patient Ops Associate, I serve the patients who use Zocdoc. We help them feel empowered to take control of their health and get the outstanding healthcare experience they deserve. We really are giving power to the patient!
Q: What do you think makes a Patient Operations Associate successful?
Megan: I think the attribute that makes a Patient Ops Associate successful is empathy and a genuine desire to help people. At our core, that’s what we do as a company – and what the Patient Operations Team does day in and day out. Zocdoc’s mission is to Give Power to the Patient, and part of that is in our team’s name – Patient.
Every single moment we’re at work, we are helping people get the care they need and discover that in this messy world of healthcare, they can have the power to take ownership of that experience. And you just gotta love that and be willing to treat every person you help like the incredible person of infinite value they are.
Q: I can tell you really like helping others and making a difference. How do you do this outside of work?
Megan: I run a non-profit on campus. It’s called GlobeMed. We partner with a grassroots organization in Lyantonde, Uganda, to build sustainable housing and sanitation units for orphans affected by HIV/AIDS.
Q: You sound like you’re staying busy! What’s next for you at Zocdoc?
Megan: I want to continue to grow in my role and become a Senior Patient Ops Associate. I also want to focus on sharing our patients’ stories. We already have a Patients First wall where we share inspiring feedback from our users, but I want to do even more. The whole company deserves to know how we are helping people every day!
Want to join the Zocdoc Patient Ops team? Check out our openings and apply at zocdoc.com/careers.